Returns

Our Promise

At Truleaf we keep the environment and our customers always top of our mind.  We’re not saying we get everything right all of the time, but we do try to adopt the best ethical and environmental policies and processes as best we can.  This includes every part of our process from our energy consumption, growing, packaging and customer service and sales.  We welcome feedback from anyone at any time so if you feel there is anything we can do better or simply like to discuss and share anything please do not hesitate to get in touch using our Contact Us form.

Our Guarantee

We hope that all our customers are delighted with their purchases.  If for any reason you are not please let us know as soon as possible and we will do everything we can to rectify the situation.  If you purchase on of our Grow Your Own kits and wish to return it due to damage in transit, faulty or lost in the post or simply you feel unsatisfied with your purchase we are happy for you to return it for a full refund.  Please contact us on the details provided on completion of your order and return the box (where applicable) in its original condition within 30 days for exchange or full refund.

Items should be returned to:

Truleaf Farm Limited
Stourwell Barn,
Swalcliffe
Banbury
Oxfordshire
OX15 5EX